FAQ
How do I get in touch?
You can use the contact form or email Dianne at info@divelladesigns.com. You can also call Dianne at 802-359-2759. Keep in mind that I’m a one-woman show so if I have a torch in my hand, the call will go to voicemail. I will however, get back to you as soon as I can!
Do you accept returns or exchanges?
We place a very high priority on your satisfaction! David & I want you to be thrilled with every aspect of your purchase. Check out our “Returns and Privacy Policies” page for details.
Where in the world are you?
We're located in the beautiful Green Mountain State, Vermont, USA
I forgot to include a gift card, is it too late?
You’ll receive shipping confirmation as soon as your order is shipped. If your order hasn’t shipped, give us a call.
My order is a gift, what do you include in the package?
A packing slip will be included without pricing information. Your gift will be beautifully packaged and include some sweets, care information card, business card and if you desire, a handwritten message. Make sure to include what you'd like to say in the notes at checkout
How fast is shipping?
Dianne prepares your order for shipping the same day your order is placed, even on weekends. Your order then goes out the following morning.
How can I find out where my package is?
You will receive shipping confirmation when your order is shipped and it will include tracking.
Do you ship internationally?
Absolutely!
What’s your privacy policy?
Rest assured, we don’t rent or sell your information…any of it! Some info is shared with third parties such as Shopify, USPS in order to process your order. You can find more details on how & why that info is shared with on my ”Returns and Privacy Policies” page.
I’m concerned about toxic materials, what materials do you use?
All of my materials are lead, nickel and cadmium free. I cut my forms from:
CDA #110 copper; 99.9% pure purchased from Rio Grande Jewelry Making Supplies in New Mexico and source my and silver wire from them as well.
My silver is either fine (.999) or sterling (.925)
The enamels I use are Thompson located in Kentucky. They are unleaded enamels without exception.
I source the balance of my materials from US based companies who have a reputation in the industry for high standards of quality and disclosure.
On the rare occasion I use a plated material, be assured they are also lead, nickel and cadmium free and will be stated in the description of the product.
David uses wood found on our property and uses only food grade finishing products.
I am allergic to a lot of metals, what are your ear wires made of?
I use 3 types of ear wires: Sterling silver, 14k gold filled and Niobium.
Niobium is a chemical element (symbol Nb). It is a soft, grey metal that is naturally found in the minerals pyrochlore and columbite. Niobium is naturally hypoallergenic and commonly used in a number of medical devices including prosthetics and implants, such as pacemakers. Often used in jewelry making because of its hypoallergenic properties, this metal is a safe choice for anyone with metal allergies.